Refund policy

Returns & Refunds Policy

At cnexlenmall, your satisfaction is important to us. We want you to shop with confidence and enjoy a pleasant shopping experience.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in its original condition, unworn, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at flenardtrisch2749@outlook.com.

Our customer service team will provide return instructions and the appropriate return shipping address. Please do not send items back without contacting us first.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

We will review the issue and provide an appropriate solution, such as a replacement or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Original shipping fees are non-refundable unless otherwise required by applicable law.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.